Support
How can we help?
Email us. A real person answers, usually within one or two working days.
To get help faster, include your iPhone model, iOS version and a screenshot if you have one.
Quick answers
Your subscription
Manage or cancel it on your iPhone: Settings › your name › Subscriptions › OttoPlate. Cancel at least 24 hours before it renews.
Refunds
App Store payments go through Apple, so refunds are requested from Apple at reportaproblem.apple.com.
New phone?
Install OttoPlate and tap “Restore purchases” on the Premium screen. Your data comes with you if you used “Export my data” first.
Apple Health
Change permissions in Settings › Health › Data Access & Devices › OttoPlate.
Deleting your data
In the app: Profile & settings › Delete all my data. It erases everything on your phone and your crew profile on the server.
Invite code
Enter it under Profile & settings › Invite code. If it doesn't work, email us the code.
Photo not recognised?
Photo and text logging need an internet connection and active Premium. If a result looks off, adjust the amount before saving. Estimates are approximate.
Need more than an answer?
Book a free 15-minute call with a coach: they'll explain your plan and help you log faster.
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